Shift Leader: Drive Fast-Paced Ops & Guest Service

Dunkin' Donuts Incorporated; North Charleston (SC); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will handle shift deployment, assign tasks, and maintain guest satisfaction in a fast-paced Dunkin' environment.

Your role includes managing cash over/short, inventory, safety and training, and ensuring consistent guest service. The position requires 18+, a high school diploma or GED, basic computer skills, and prior leadership in retail or hospitality.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred and basic computer skills.
• Previous leadership experience in retail, restaurant or hospitality.
• Fluent in spoken and written English or the local language.

Responsibilities

• Coach restaurant team members as needed throughout a shift, providing timely, constructive and clear feedback.
• Assist in communicating shift priorities, goals and results to the team.
• Perform oversight of safety, security and profitability policies/processes throughout a shift.
• Manage inventory throughout the shift and monitor cash over/short while ensuring adherence to franchisee policies.
• Provide great guest service and coach team members to do the same.
• Handle customer complaints, conflicts and emergencies, making quick decisions to resolve issues and maintain a positive restaurant reputation.

Skills

Leadership experience

Team management

Customer service

Problem solving

Communication

Training

English proficiency

Education

HS Diploma or GED

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members and ensure brand standards during the shift. You will handle shift deployment, assign tasks, and maintain guest satisfaction in a fast-paced Dunkin' environment.

Your role includes managing cash over/short, inventory, safety and training, and ensuring consistent guest service. The position requires 18+, a high school diploma or GED, basic computer skills, and prior leadership in retail or hospitality.