Shift Leader: Fast-Paced Team Coach & Guest Advocate

Dunkin' Donuts; City of Olean (NY); On-site; USD 19,000 - 23,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members during shifts, ensuring brand standards and guest service excellence. You will set goals, assign tasks, and motivate staff with timely feedback.

Responsibilities include supervising daily operations, supporting the Restaurant Manager, managing cash handling, and ensuring food safety and inventory controls throughout the shift.

Qualifications

• Prior leadership experience in retail, restaurant, or hospitality.
• Strong verbal and written English communication skills.
• Experience managing daily store operations, opening/closing procedures, and deposits.

Responsibilities

• Coach team members to execute Brand standards and guest service during shifts.
• Support Restaurant Manager in achieving operational goals and efficiency.
• Ensure food and beverage preparation meets Brand standards and safety requirements.
• Communicate shift priorities and results to the team to maintain productivity.
• Oversee shift cash handling and adherence to franchise policies.

Skills

Leadership

Communication

Cash handling

Customer service

Education

HS Diploma or GED

Basic computer skills

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members during shifts, ensuring brand standards and guest service excellence. You will set goals, assign tasks, and motivate staff with timely feedback.

Responsibilities include supervising daily operations, supporting the Restaurant Manager, managing cash handling, and ensuring food safety and inventory controls throughout the shift.