Shift Leader: Team Coach for Guest-First Service

Baskin-Robbins; Antioch (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach crew members, uphold Brand standards, and deliver a friendly guest experience during each shift. You will set goals, assign tasks, and motivate the team while tracking performance and feedback.

The role requires prior supervisory experience, strong English communication, basic computer skills, and a high school diploma or equivalent. Join a fast-paced environment focused on guest satisfaction and safety.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain operational excellence: support a respectful team environment, communicate shift priorities and results, assist training, provide coaching and feedback to crew members.
• Work in a team environment: create a guest-first culture, resolve guest issues, ensure brand standards and safety guidelines are followed.
• Drive profitability: support sales goals, execute restaurant standards, manage cash handling, ensure products meet brand standards.

Skills

Fluent English

Supervisory experience

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent, preferred

Job description

Dunkin' Donuts is seeking a Shift Leader to coach crew members, uphold Brand standards, and deliver a friendly guest experience during each shift. You will set goals, assign tasks, and motivate the team while tracking performance and feedback.

The role requires prior supervisory experience, strong English communication, basic computer skills, and a high school diploma or equivalent. Join a fast-paced environment focused on guest satisfaction and safety.