Shift Leader: Guest-Experience Coach

Askar Brands; Canaan (CT); On-site; USD 20,664 - 27,552; Full time

Job summary

Dunkin' Donuts is seeking an energetic Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will supervise daily operations, coach team members, uphold brand standards, and ensure shifts run efficiently in a fast-paced environment.

The role emphasizes positive leadership, outstanding customer service, and the ability to motivate others while maintaining high standards of food safety and sanitation.

Qualifications

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Lead and motivate Team Members during each shift.
• Support the Restaurant Manager in achieving operational and sales goals.
• Ensure all food, beverage, and service standards are consistently met.
• Monitor food quality, cleanliness, and overall restaurant appearance.
• Maintain inventory levels and communicate supply needs.
• Complete shift change communication to ensure smooth transitions.

Skills

Team leadership

Customer service

Communication

Coaching

Job description

Dunkin' Donuts is seeking an energetic Shift Leader to help lead our restaurant team and deliver an exceptional guest experience. You will supervise daily operations, coach team members, uphold brand standards, and ensure shifts run efficiently in a fast-paced environment.

The role emphasizes positive leadership, outstanding customer service, and the ability to motivate others while maintaining high standards of food safety and sanitation.