Shift Leader: Team Coach for Guest Experience & Ops

Dunkin'; Zebulon (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach team members, execute brand standards, and support the Restaurant Manager in achieving daily goals. You will guide staff, handle cash, and ensure quality in a fast-paced Dunkin' environment.

Ideal candidates have prior leadership in retail or hospitality, strong English communication, and a commitment to guest service and food safety. This role emphasizes teamwork and quick decision-making during shifts.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Proven leadership experience in retail, restaurant or hospitality.
• Strong communication and guest-service skills.
• Able to open/close store operations and manage cash handling.

Responsibilities

• Coach team members during shifts and assign tasks.
• Support Restaurant Manager to meet goals and execute Brand standards.
• Ensure food and beverage quality and safety throughout shift.
• Communicate priorities and results to team members.
• Handle customer concerns and resolve issues promptly and professionally.

Skills

Leadership

Communication

Teamwork

Problem solving

English fluency

Education

HS Diploma or GED

Tools

POS systems

Inventory software

Job description

Dunkin' is seeking a Shift Leader to coach team members, execute brand standards, and support the Restaurant Manager in achieving daily goals. You will guide staff, handle cash, and ensure quality in a fast-paced Dunkin' environment.

Ideal candidates have prior leadership in retail or hospitality, strong English communication, and a commitment to guest service and food safety. This role emphasizes teamwork and quick decision-making during shifts.