Shift Leader: Guest Service & Operations Coach

Dunkin' Donuts; Village of Hilton (NY); On-site; USD 19,000 - 28,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach team members during the shift, ensure Brand standards, and deliver great guest service. You set goals, assign tasks, and motivate others by providing timely feedback.

Responsibilities include executing operations, maintaining food and beverage preparation, communicating shift priorities, and coaching staff to resolve issues while preserving safety and guest satisfaction.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Job description

Dunkin' Donuts is seeking a Shift Leader to coach team members during the shift, ensure Brand standards, and deliver great guest service. You set goals, assign tasks, and motivate others by providing timely feedback.

Responsibilities include executing operations, maintaining food and beverage preparation, communicating shift priorities, and coaching staff to resolve issues while preserving safety and guest satisfaction.