Shift Leader: Inspire Team, Deliver Top Guest Service

Dunkin' Donuts Incorporated; Pineville (MO); On-site; USD 21,000 - 26,000; Full time

Job summary

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, uphold brand standards, and ensure guest satisfaction during each shift. You will set priorities, assign tasks, and monitor operations to keep the restaurant running smoothly.

The role requires leadership experience in retail or hospitality, strong English communication, and the ability to handle cash, inventory, and safety protocols while maintaining a fast-paced, guest‑focused environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Previous leadership experience in retail, restaurant or hospitality.
• Fluent in spoken and written English.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Leadership experience

Customer service

Problem solving

Communication skills

Teamwork

English language proficiency

Education

HS Diploma or GED

Tools

Basic computer skills

Job description

Dunkin' Donuts Incorporated is seeking a Shift Leader to coach team members, uphold brand standards, and ensure guest satisfaction during each shift. You will set priorities, assign tasks, and monitor operations to keep the restaurant running smoothly.

The role requires leadership experience in retail or hospitality, strong English communication, and the ability to handle cash, inventory, and safety protocols while maintaining a fast-paced, guest‑focused environment.