Shift Leader: Team Coach for Guest-First Service

Baskin-Robbins; Conway (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts Franchisee in Conway, Arkansas, is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a great, friendly guest experience. You will set shift goals, assign tasks, and celebrate successes while providing timely feedback.

Key duties include working in a team environment, maintaining operational excellence with guest-first culture, resolving guest issues, ensuring recipes and safety guidelines are followed, driving sales, and managing cash over/short.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Coach crew members and communicate shift priorities.
• Ensure brand standards and guest experience are upheld.
• Drive sales and manage cash over/short.
• Maintain safety, food safety and sanitation guidelines.

Skills

Fluent in English

Supervisory experience

Math

Writing

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Franchisee in Conway, Arkansas, is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a great, friendly guest experience. You will set shift goals, assign tasks, and celebrate successes while providing timely feedback.

Key duties include working in a team environment, maintaining operational excellence with guest-first culture, resolving guest issues, ensuring recipes and safety guidelines are followed, driving sales, and managing cash over/short.