Shift Leader: Guest‑First Team Coach

Baskin-Robbins; Vernon Hills (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to guide Crew Members, uphold Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, coach for performance, and ensure safe, clean operations while adhering to company policies. Ideal candidates have restaurant or retail supervision experience, fluent English, and basic math/writing skills; HS diploma preferred.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain a respectful team environment and coach crew members.
• Communicate shift priorities and goals with team members.
• Train crew members and provide coaching and feedback.
• Drive sales and ensure brand standards, recipes, and systems are followed, while maintaining safety and sanitation.

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

HS diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts franchise is seeking a Shift Leader to guide Crew Members, uphold Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, coach for performance, and ensure safe, clean operations while adhering to company policies. Ideal candidates have restaurant or retail supervision experience, fluent English, and basic math/writing skills; HS diploma preferred.