Shift Leader: Guest-First Team Coach

Baskin-Robbins; Round Lake Beach (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Donuts Shift Leader position at a Dunkin' Donuts franchisee is seeking a candidate to coach Crew Members during shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

The role emphasizes teamwork, guest focus, safety, and adherence to brand standards. A background in restaurant or retail supervision, strong math and writing skills, and basic computer literacy are preferred,

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence: support a respectful team environment, communicate shift priorities and results, assist training, provide coaching and feedback.
• Work in a Team Environment: create a guest-first culture, resolve guest issues, ensure brand standards and sanitation guidelines are followed.
• Drive Profitability: drive sales goals, execute restaurant standards and marketing initiatives, manage cash over/short, ensure products meet brand standards.

Skills

Fluent in English

Restaurant, retail, or supervisory

Math and writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader position at a Dunkin' Donuts franchisee is seeking a candidate to coach Crew Members during shifts, ensuring operational Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

The role emphasizes teamwork, guest focus, safety, and adherence to brand standards. A background in restaurant or retail supervision, strong math and writing skills, and basic computer literacy are preferred,