Shift Leader: Guest-First Coaching & Operations

Dunkin' Donuts; Saint Charles (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback to keep operations smooth.

Responsibilities include maintaining operational excellence, maintaining a guest-first culture, driving sales, managing cash over/short, and ensuring products are prepared to Brand standards while complying with safety guidelines.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• High School diploma or equivalent, preferred.

Responsibilities

• Maintain Operational Excellence
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Work in a Team Environment
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills

Fluent in English

Restaurant experience

Math and writing

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience. You will set shift goals, assign tasks, and provide timely feedback to keep operations smooth.

Responsibilities include maintaining operational excellence, maintaining a guest-first culture, driving sales, managing cash over/short, and ensuring products are prepared to Brand standards while complying with safety guidelines.