Shift Leader - Guest Experience & Team Coach

Dunkin' Donuts; Chester Springs (PA); On-site; USD 17,000 - 25,000; Full time

Job summary

Dunkin' Donuts franchisee in the United States is seeking a Shift Leader to coach Crew Members on each shift, ensure operational standards, and deliver a superior guest experience.

You will guide team members, deploy staff to meet guest needs, support training, communicate goals, hold teammates accountable, and model fast, friendly service while maintaining quality and cleanliness throughout the shift. We love to promote from within and value reliability, teamwork, and a guest-first attitude.

Qualifications

• Experience coaching crew members on shift to meet standards.
• Ability to deliver a superior guest experience.
• Strong communication and leadership skills.

Responsibilities

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by Restaurant Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.

Skills

Leadership

Team coaching

Guest service

Communication

Job description

Dunkin' Donuts franchisee in the United States is seeking a Shift Leader to coach Crew Members on each shift, ensure operational standards, and deliver a superior guest experience.

You will guide team members, deploy staff to meet guest needs, support training, communicate goals, hold teammates accountable, and model fast, friendly service while maintaining quality and cleanliness throughout the shift. We love to promote from within and value reliability, teamwork, and a guest-first attitude.