Shift Leader: Team Coach & Guest Experience

Dunkin' - Franchisee Of Dunkin Donuts; Yorba Linda (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Dunkin' - Franchisee Of Dunkin Donuts is seeking a Shift Leader to coach Crew Members during shifts, ensuring the execution of Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team, recognizing successes and providing timely feedback.

The role focuses on leading by example, driving efficiency, and maintaining a positive work environment to uphold Dunkin's guest-first service standards.

Qualifications

• Experience leading a team in a fast-paced restaurant environment.
• Ability to coach Crew Members and deliver consistent Brand standards.

Responsibilities

• Coach Crew Members throughout each shift to meet operational Brand standards and guest experience goals.
• Set goals, assign tasks, and motivate team to celebrate successes and provide timely feedback.
• Monitor performance and deliver ongoing coaching to ensure guest satisfaction and smooth shift operations.

Job description

Dunkin' - Franchisee Of Dunkin Donuts is seeking a Shift Leader to coach Crew Members during shifts, ensuring the execution of Brand standards and a friendly guest experience. You will set goals, assign tasks, and motivate the team, recognizing successes and providing timely feedback.

The role focuses on leading by example, driving efficiency, and maintaining a positive work environment to uphold Dunkin's guest-first service standards.