Shift Leader: Guest-First Team Coach

Baskin-Robbins; Hainesville (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Dunkin’ Donuts Shift Leader at a franchise location is responsible for coaching Crew Members throughout the shift to meet Brand standards and deliver a great guest experience. You will set shift goals, assign tasks, motivate the team, and provide timely coaching and feedback to drive operational excellence, guest satisfaction, and a welcoming restaurant culture.

Required: fluent English, restaurant or supervisory experience, basic computer skills, math and writing abilities, and a High School

Qualifications

• Fluent English required.
• Restaurant, retail or supervisory experience preferred.
• Strong math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain operational excellence and a respectful team environment.
• Communicate shift priorities, goals and results to the team.
• Provide coaching and feedback to crew members as requested.
• Drive profitability by supporting sales goals and executing brand standards.
• Ensure safety, food safety and sanitation guidelines are followed.

Skills

Fluent English

Restaurant experience

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin’ Donuts Shift Leader at a franchise location is responsible for coaching Crew Members throughout the shift to meet Brand standards and deliver a great guest experience. You will set shift goals, assign tasks, motivate the team, and provide timely coaching and feedback to drive operational excellence, guest satisfaction, and a welcoming restaurant culture.

Required: fluent English, restaurant or supervisory experience, basic computer skills, math and writing abilities, and a High School