Shift Leader: Team Coach for Guest Experience

Dunkin' Donuts; Chicago (IL); Presencial; USD 19.286.000 - 24.797.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comparative Pay

Employee Discounts

Descripción de la vacante

Dunkin' Donuts in Chicago is seeking a Shift Leader to coach Crew Members and uphold Dunkin' Donuts operational standards while delivering a great guest experience.

You will set goals, assign tasks, monitor performance, and support training under the General Manager, ensuring rapid service and a friendly atmosphere.

This role requires English fluency, strong math/writing skills, and prior supervisory experience; the franchisee offers competitive pay and employee discounts.

Formación

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Responsabilidades

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Follow all systems and processes to control labor costs, food costs, and cash throughout shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.

Conocimientos

English fluency

Communication

Herramientas

POS system

Descripción del empleo

Dunkin' Donuts in Chicago is seeking a Shift Leader to coach Crew Members and uphold Dunkin' Donuts operational standards while delivering a great guest experience.

You will set goals, assign tasks, monitor performance, and support training under the General Manager, ensuring rapid service and a friendly atmosphere.

This role requires English fluency, strong math/writing skills, and prior supervisory experience; the franchisee offers competitive pay and employee discounts.