Shift Lead: Guest Experience & Team Coach

Dunkin' Donuts; Hagerstown (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members during shifts, ensure Brand standards, and deliver a friendly guest experience.

You will set goals, assign tasks, monitor performance, and celebrate successes while providing timely feedback to help the team grow. Ideal candidates are fluent in English, have restaurant, retail, or supervisory experience, strong math and writing skills, basic computer use, and a High School diploma or equivalent.

Qualifications

• Fluent in English and able to communicate clearly with guests and teammates.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong basic math and writing abilities for cash handling and orders.
• Proficient with basic computer tasks used in point-of-sale environments.
• High School diploma or equivalent required or preferred.

Responsibilities

• Lead and coach Crew Members to execute Brand standards throughout shifts.
• Maintain a guest-first culture and resolve guest issues promptly.
• Drive sales goals and ensure marketing initiatives are followed.
• Manage cash over/short and ensure accurate product preparation.
• Uphold safety, sanitation, and compliance with local/state laws.

Skills

Fluent in English

Restaurant or supervisory experience

Math and writing skills

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts franchise is seeking a Shift Leader to coach Crew Members during shifts, ensure Brand standards, and deliver a friendly guest experience.

You will set goals, assign tasks, monitor performance, and celebrate successes while providing timely feedback to help the team grow. Ideal candidates are fluent in English, have restaurant, retail, or supervisory experience, strong math and writing skills, basic computer use, and a High School diploma or equivalent.