Shift Leader: Guest-First Team Coach

Baskin-Robbins; Green Oaks (IL); On-site; USD 26,000 - 36,000; Full time

Job summary

Dunkin' Donuts in Green Oaks, IL is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver friendly guest experiences during shifts.

You will assign tasks, monitor performance, train staff, and keep operations smooth while maintaining safety and cleanliness. This role emphasizes teamwork, urgency, and guest satisfaction in a fast-paced environment.

Previous supervisory or restaurant experience is preferred; fluent English required; High School diploma preferred.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Solid math and writing skills.
• Basic computer skills.
• High School diploma or equivalent preferred.

Responsibilities

• Maintain operational excellence by supporting a respectful team environment and coaching crew.
• Work in a team environment by keeping a guest-first culture and resolving issues.
• Drive profitability by meeting sales goals and ensuring brand standards.

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Dunkin' Donuts in Green Oaks, IL is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver friendly guest experiences during shifts.

You will assign tasks, monitor performance, train staff, and keep operations smooth while maintaining safety and cleanliness. This role emphasizes teamwork, urgency, and guest satisfaction in a fast-paced environment.

Previous supervisory or restaurant experience is preferred; fluent English required; High School diploma preferred.