Shift Leader: Guest-First Team Coach

Dunkin' Donuts; Algonquin (IL); On-site; USD 32,000 - 38,000; Full time

Job summary

Dunkin' Donuts Shift Leader in Algonquin, IL is seeking a capable supervisor to coach Crew Members, uphold Brand standards, and deliver a great guest experience. You’ll set goals, assign tasks, and motivate the team during each shift.

This role requires English fluency, prior restaurant or retail supervisory experience, basic computer skills, and a high school diploma or equivalent. You’ll help drive daily sales, ensure safety and sanitation, and maintain a positive team environment.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.

Responsibilities

• Maintain Operational Excellence: support a respectful team environment; communicate shift priorities, goals and results with team members; support the training of crew members as requested; provide coaching and feedback to crew members.
• Work in a Team Environment: create and maintain a guest first culture in the restaurant; resolve guest issues; ensure Brand standards, recipes, and systems are executed; maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Drive Profitability: drive sales goals and results; execute restaurant standards and marketing initiatives; manage cash over/short during shift; ensure all products are prepared according to Brand standards

Skills

English fluency

Restaurant supervision

Math and writing

Basic computer skills

High School diploma or equivalent

Education

High School diploma or equivalent

Job description

Dunkin' Donuts Shift Leader in Algonquin, IL is seeking a capable supervisor to coach Crew Members, uphold Brand standards, and deliver a great guest experience. You’ll set goals, assign tasks, and motivate the team during each shift.

This role requires English fluency, prior restaurant or retail supervisory experience, basic computer skills, and a high school diploma or equivalent. You’ll help drive daily sales, ensure safety and sanitation, and maintain a positive team environment.