Shift Leader & Guest Experience Champion

Campero USA Corp.; Las Vegas (NV); On-site; USD 22,000 - 32,000; Full time

Job summary

Campero USA Corp. in Las Vegas, NV seeks a Shift Manager to lead the crew, train staff, and coordinate end-to-end restaurant operations to deliver an exceptional customer experience.

You will plan shifts, verify procedures, resolve issues, coach the team, and help with inventory and staffing while maintaining sanitation and safety standards. The role emphasizes leadership, guest-first service, and the ability to work nights, weekends, and holidays.

Qualifications

• High School Diploma or equivalent required.
• 1+ year of experience in similar roles or with customer experience.
• Demonstrates strong leadership potential by actively supporting team dynamics.
• Committed to guest satisfaction, upholding a guest-first mindset in all interactions.
• Fluent in English & Spanish.
• Ability to work with computers.
• Must follow the company Personal Care and Hygiene policies; ability to lift and push 50 lbs.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.
• Must be over 18 years or older.

Responsibilities

• Plan his/her duties and responsibilities for each shift.
• Verifies compliance of procedures and protocols.
• Attends and resolves problems as they appear in the restaurant operation.
• Assist the General Manager.
• Coach and lead a team with no supervision.
• Involves himself in the operational and technical training of employees.
• Maintain a positive atmosphere of teamwork and full of energy.
• Verifies customer satisfaction/Handles customer complaints.
• Applies a continuous improvement mindset to processes and procedures.
• Open/close restaurant.
• Assist with inventory (logging).
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintains overall sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, and dishes and utensils.
• Follows and abides by all safety rules, policies, and procedures.

Skills

Leadership

Customer service

Training

English

Spanish

Education

High School Diploma or equivalent

Tools

Computers

Job description

Campero USA Corp. in Las Vegas, NV seeks a Shift Manager to lead the crew, train staff, and coordinate end-to-end restaurant operations to deliver an exceptional customer experience.

You will plan shifts, verify procedures, resolve issues, coach the team, and help with inventory and staffing while maintaining sanitation and safety standards. The role emphasizes leadership, guest-first service, and the ability to work nights, weekends, and holidays.