Shift Leader – Retail Service & Customer Care

O'Reilly Automotive; Urbana (OH); On-site; USD 15,000 - 23,000; Full time

Benefits offered by this job

Stock Purchase Plan & 401k with EmpCon

Medical, Dental, & Vision Insurance

Team Member Health/Wellbeing Programs

Tuition Educational Assistance

Opportunities for Career Growth

Competitive Wages & Paid Time Off

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may involve shift management in their absence and requires strong communication.

Bilingual candidates are encouraged to apply, with competitive compensation and a comprehensive benefits package. The position emphasizes leading teams to deliver exceptional service to retail and professional customers, ensuring timely processing of orders and

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
• Ensure special orders and outside purchases are handled efficiently and according to procedure.
• Ensure returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods.
• Ensure that all merchandise is invoiced before product leaves the store.
• Perform store opening/closing duties, including day end procedures, securing money/deposits, and securing the building.

Skills

Strong communication

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support Store Managers in sales, customer service, store appearance, and operations. The role may involve shift management in their absence and requires strong communication.

Bilingual candidates are encouraged to apply, with competitive compensation and a comprehensive benefits package. The position emphasizes leading teams to deliver exceptional service to retail and professional customers, ensuring timely processing of orders and