Shift Leader - Retail Service & Customer Experience (Bilingual)

O'Reilly Auto Parts; Pilot Point (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions - Day

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leaders.

Bilingual candidates are encouraged to apply and growth opportunities exist within a busy auto parts retail environment. The position involves leading store team members, supervising service levels, processing orders, handling returns efficiently, and ensuring secure

Qualifications

• Strong communication skills.
• Ability to obtain RSS Certification.

Responsibilities

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise the customer service levels on the retail showroom, ensuring team execution on customer service programs.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store transfers, and DC add orders promptly and inform customers on shipment arrivals.

Skills

Strong communication skills

RSS Certification

Job description

O'Reilly Auto Parts is seeking a Retail Service Specialist to support the Store Manager and Assistants in sales, customer service, store appearance, and operations. The role may assume shift management in the absence of leaders.

Bilingual candidates are encouraged to apply and growth opportunities exist within a busy auto parts retail environment. The position involves leading store team members, supervising service levels, processing orders, handling returns efficiently, and ensuring secure