Shift Leader: Restaurant Ops & Team Development

Ultipro; Wartburg (TN); On-site; USD 19,000 - 26,000; Full time

Job summary

Ultipro is seeking a reliable Shift Leader to support the General Manager and the on-duty team at our Wartburg, TN location. You will help supervise crew performance, ensure customers receive quality service, and keep daily operations aligned with the restaurant's business plan.

The role emphasizes hands-on leadership, training, and adherence to company policies, with a focus on teamwork, accuracy, and efficient shift execution in a fast-paced environment.

Qualifications

• 2–3 years of restaurant management experience or related supervision.
• HS diploma or GED required; strong communication skills.
• Evidence of planning, team-building and problem solving.

Responsibilities

• Assist GM or on-duty leader with management tasks and duties.
• Supervise crew and team leaders to meet performance expectations.
• Ensure customer satisfaction through quality product and service.
• Support sales maximization and cost control during shifts.
• Participate in training, meetings, and special projects as needed.

Skills

Team leadership

Planning & time management

Customer service

Communication

Problem solving

Cash handling

Training & coaching

Analytical & organizational skills

Education

HS Diploma / GED

Job description

Ultipro is seeking a reliable Shift Leader to support the General Manager and the on-duty team at our Wartburg, TN location. You will help supervise crew performance, ensure customers receive quality service, and keep daily operations aligned with the restaurant's business plan.

The role emphasizes hands-on leadership, training, and adherence to company policies, with a focus on teamwork, accuracy, and efficient shift execution in a fast-paced environment.