Shift Leader: Elevate Restaurant Ops & Team Performance

Ultipro; Harriman (TN); On-site; USD 32,000 - 45,000; Full time

Job summary

Ultipro in Harriman, TN is seeking a Shift Leader to assist the General Manager and on-duty leader with management duties. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew and Team Leaders to meet job expectations.

The role emphasizes customer service, sales/profit optimization, policy adherence, and participation in training and meetings. A high school diploma or GED is required along with 2–3 years of related experience.

Qualifications

• Two to three years of experience/education demonstrating knowledge of restaurant management.
• Strong planning, time management and organizational skills.
• Ability to lead, train and motivate Crew and Team Leaders.

Responsibilities

• Consistently provide quality product and customer service to deliver total customer satisfaction.
• Strive to improve skills and performance of Crew Persons.
• Support efforts to maximize sales and profits while assisting management and leading shift activities.
• Comply with all Company policies and procedures regarding business and personnel practices.
• Model and encourage Company shared values.
• Demonstrate strong oral and written communication with internal and external contacts.
• Attend training to stay current on industry trends and participate in company meetings and calls.

Skills

Team leadership

Planning & time mgmt

Problem solving

Cash handling

Communication

Coaching/Training

Education

High School Diploma or GED

Job description

Ultipro in Harriman, TN is seeking a Shift Leader to assist the General Manager and on-duty leader with management duties. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew and Team Leaders to meet job expectations.

The role emphasizes customer service, sales/profit optimization, policy adherence, and participation in training and meetings. A high school diploma or GED is required along with 2–3 years of related experience.