Restaurant Shift Leader: Lead Team, Elevate Service

Ultipro; Manchester (TN); On-site; USD 19,000 - 25,000; Full time

Job summary

Ultipro, located in Manchester, TN, is seeking a Shift Leader to assist the General Manager and on-duty supervisor with daily management duties. This role ensures Crew Persons and Team Leaders perform their responsibilities in line with the restaurant’s business plan.

You will work with the Restaurant Management Team to deliver quality service, maximize sales, and control costs by leading shift activities, upholding policies, and modeling company values.

Qualifications

• 2–3 years of restaurant management-related experience or education demonstrating leadership capability.
• High School Diploma or GED required.
• Strong planning and time management skills are essential.
• Must have team-building, investigative, and problem-solving abilities.
• Ability to troubleshoot cash handling issues and maintain accuracy.

Responsibilities

• Consistently provides a quality product and customer service that delivers satisfaction.
• Strives to improve skills and performance of Crew Persons.
• Supports efforts to maximize sales and profits while helping manage shift activities.
• Complies with Company policies and procedures.

Skills

Management experience

Planning & time mgmt

Team building

Investigative problem solving

Cash handling troubleshooting

Communication

Customer service

Education

High School Diploma / GED

Job description

Ultipro, located in Manchester, TN, is seeking a Shift Leader to assist the General Manager and on-duty supervisor with daily management duties. This role ensures Crew Persons and Team Leaders perform their responsibilities in line with the restaurant’s business plan.

You will work with the Restaurant Management Team to deliver quality service, maximize sales, and control costs by leading shift activities, upholding policies, and modeling company values.