Restaurant Shift Leader: Lead Team & Service Excellence

Ultipro; Old Hickory (TN); On-site; USD 33,000 - 43,000; Full time

Job summary

Ultipro in Tennessee seeks a Shift Leader to support the General Manager with daily management duties and supervise crew and team leaders to uphold the restaurant's business plan.

The role emphasizes delivering quality customer service, improving team performance, and assisting in sales growth while controlling costs and ensuring policy compliance. Strong communication and organizational skills are essential.

Qualifications

• Two to three years of restaurant management experience.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Strong team-building abilities.
• Investigative and problem-solving skills.
• Ability to troubleshoot cash handling problems.
• Reliable transportation and valid driver's license.
• Accessible to meet the restaurant's needs and maintain open communication.

Responsibilities

• Assist the General Manager or on-duty supervisor with management activities.
• Lead shift activities to maximize sales and profits and minimize costs.
• Ensure Crew Persons and Team Leaders meet job responsibilities and expectations.
• Comply with company policies and procedures.
• Model and encourage company values and culture.
• Communicate effectively with internal and external contacts.
• Attend trainings, meetings, webinars and conference calls.
• Perform other duties or projects as needed.

Skills

Customer service

Leadership

Time management

Team building

Problem solving

Cash handling

Communication skills

Analytical skills

Organization

Process improvement

Education

High School Diploma/GED

Job description

Ultipro in Tennessee seeks a Shift Leader to support the General Manager with daily management duties and supervise crew and team leaders to uphold the restaurant's business plan.

The role emphasizes delivering quality customer service, improving team performance, and assisting in sales growth while controlling costs and ensuring policy compliance. Strong communication and organizational skills are essential.