Shift Leader, Restaurant Operations & Team Growth

Ultipro; Belleville (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager and on-duty manager to supervise restaurant operations, ensure adherence to the business plan, and support crew and team leaders in delivering great service. The role emphasizes maintaining quality customer service, driving sales, controlling costs, and implementing process improvements while modeling company values.

Candidates should have 2–3 years in restaurant management, a high school diploma, strong planning, team-building and

Qualifications

• 2–3 years of restaurant management experience or education.
• High School Diploma or GED required.
• Excellent planning and time management skills.
• Strong team-building skills.
• Investigative and problem-solving abilities.
• Cash handling troubleshooting ability.
• Reliable transportation, valid driver’s license and proof of insurance.
• Must have a phone or reliable method to communicate with the restaurant and maintain an open door policy.
• Strong analytical and organizational skills with ability to identify and implement process improvements.

Responsibilities

• Provides a quality product and customer service experience delivering total customer satisfaction.
• Strives to improve the skills and performance of Crew Persons.
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading shift activities.
• Complies with all Company policies and procedures regarding business and personnel practices.
• Models and encourages Company shared values.
• Communicates effectively with internal and external contacts.
• Attends training to remain current on industry trends.
• Participates in company meetings, webinars and conference calls.
• Performs other duties and/or special projects as assigned in response to changing business conditions and/or requirements.

Skills

Time management

Team building

Problem solving

Cash handling

Communication

Analytical

Process improvement

Dependability

Education

High School Diploma/GED

Job description

Ultipro is seeking a Shift Leader to assist the General Manager and on-duty manager to supervise restaurant operations, ensure adherence to the business plan, and support crew and team leaders in delivering great service. The role emphasizes maintaining quality customer service, driving sales, controlling costs, and implementing process improvements while modeling company values.

Candidates should have 2–3 years in restaurant management, a high school diploma, strong planning, team-building and