Shift Leader: Drive Service Excellence & Team Growth

Default CKE Brand; Staunton (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

Ultipro is seeking a Shift Leader to assist the General Manager and on‑duty supervisor in managing daily restaurant operations. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew Persons and Team Leaders in their roles and expectations.

The role emphasizes maintaining service quality, coaching staff, driving sales, and controlling costs while adhering to company policies and procedures and participating in required trainings and

Qualifications

• Two to three years of experience and/or education demonstrating knowledge of restaurant management.
• Excellent planning and time management skills.
• Team building abilities are required.
• Investigative and problem solving skills.
• Ability to troubleshoot cash handling problems.

Responsibilities

• Provides quality product and customer service to ensure satisfaction.
• Strives to improve skills and performance of crew persons.
• Supports efforts to maximize sales and profits and minimize costs by leading shift activities.
• Follows company policies and procedures and upholds values.
• Communicates effectively with internal and external contacts.
• Attends training and participates in meetings and conferences.
• Performs other duties and special projects as needed.

Skills

Planning & time management

Team building

Problem solving

Cash handling

Communication

Education

High School Diploma/GED

Job description

Ultipro is seeking a Shift Leader to assist the General Manager and on‑duty supervisor in managing daily restaurant operations. You will work with the Restaurant Management Team to ensure alignment with the business plan and supervise Crew Persons and Team Leaders in their roles and expectations.

The role emphasizes maintaining service quality, coaching staff, driving sales, and controlling costs while adhering to company policies and procedures and participating in required trainings and