Shift Leader: People, Performance & Guest Experience

Baskin-Robbins; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Quality Brand Group LLC (a Dunkin' franchisee) seeks a Shift Leader to oversee store operations and guide Crew Members for a great guest experience. You will manage shift duties, ensure quality and safety, and uphold brand standards in a fast-paced environment.

The role requires fluent English, strong math/writing skills, supervisory experience, and physical ability to lift 30–50 pounds. Join a team focused on growth and guest satisfaction.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills are required.
• Supervisor or lead experience in service or retail is preferred.
• Guest focus — anticipate guests' needs and exceed expectations.
• Be capable of lifting 30–50 pounds and handling physical tasks.

Responsibilities

• Lead a positive team environment and manage shift performance.
• Assign crew positions, set shift expectations and provide feedback.
• Ensure quality, service and cleanliness standards throughout the shift.
• Train Crew Members as directed by management and monitor costs.
• Uphold safety, food safety and restaurant policies during shift.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Problem solving

Team building

Learning mindset

Job description

Quality Brand Group LLC (a Dunkin' franchisee) seeks a Shift Leader to oversee store operations and guide Crew Members for a great guest experience. You will manage shift duties, ensure quality and safety, and uphold brand standards in a fast-paced environment.

The role requires fluent English, strong math/writing skills, supervisory experience, and physical ability to lift 30–50 pounds. Join a team focused on growth and guest satisfaction.