Shift Leader: Drive Team Excellence & Guest Experience

Dunkin' Donuts; Southlake (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin' franchisee, seeks a Shift Leader to supervise crew, manage shift execution and ensure a memorable guest experience. You will lead, train and motivate team members, uphold brand standards, and ensure efficient operations.

The role focuses on coaching crew, optimizing service, and maintaining quality and safety during the shift. Strong English skills and supervisory experience are preferred.

Qualifications

• Fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for results – set compelling targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis, experience and judgment.
• Building effective teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• Lift 30–50 pounds and perform pushing, pulling, stretching and repetitive finger/wrist motion.

Responsibilities

• Lead and coach Crew Members during shifts.
• Oversee product preparation and service to ensure quality and standards.
• Assign crew positions, set shift expectations and provide feedback.
• Maintain safety, cleanliness, and adherence to policies during shifts.

Skills

Fluent English

Math skills

Supervisory exp

Guest focus

Results oriented

Problem solving

Team building

Physical fitness

Job description

Quality Brand Group LLC, a multi-store Dunkin' franchisee, seeks a Shift Leader to supervise crew, manage shift execution and ensure a memorable guest experience. You will lead, train and motivate team members, uphold brand standards, and ensure efficient operations.

The role focuses on coaching crew, optimizing service, and maintaining quality and safety during the shift. Strong English skills and supervisory experience are preferred.