Shift Leader: Inspire Teams & Delight Guests

Dunkin' Donuts; Grapevine (TX); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to oversee store operations during your shift, guide Crew Members, and ensure fast, friendly service that meets quality standards.

You will coach staff, manage shift assignments, enforce safety and cleanliness guidelines, and help drive guest satisfaction while controlling labor costs and maintaining brand standards.

This role requires English fluency, food service experience, and the ability to lift up to 50 pounds.

Qualifications

• Fluent English is required.
• Solid math and writing skills.
• Experience in restaurant, retail, or supervisory roles preferred.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Lead the shift team to deliver a great guest experience.
• Assign crew positions, set expectations, and coach performance.
• Ensure adherence to safety, sanitation, and brand standards during the shift.
• Monitor labor, food costs and guest satisfaction to meet targets.

Skills

English fluency

Math & writing

Restaurant/retail supervision

Guest focus

Results-driven

Team leadership

Physical ability

Job description

Quality Brand Group LLC, a Dunkin’ franchisee, seeks a Shift Leader to oversee store operations during your shift, guide Crew Members, and ensure fast, friendly service that meets quality standards.

You will coach staff, manage shift assignments, enforce safety and cleanliness guidelines, and help drive guest satisfaction while controlling labor costs and maintaining brand standards.

This role requires English fluency, food service experience, and the ability to lift up to 50 pounds.