Shift Leader: Lead a Fast-Paced Team to Delight Guests

Dunkin' Donuts; North Las Vegas (NV); On-site; USD 19,000 - 30,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to oversee crew and operations during assigned shifts. You will ensure product quality and deliver a friendly guest experience while leading the team and maintaining store standards.

The role requires leadership with coaching, task assignment, and real-time problem solving to meet guest expectations, safety, and cleanliness targets.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills are required.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and exceed guests’ needs.
• Be able to operate standard restaurant equipment; lifting may be required.
• This position requires lifting 30–50 pounds and active shift work.
• Building effective teams – place the right people in the right roles.
• Be physically and mentally capable of operating standard restaurant equipment.
• This position requires lifting 30–50 pounds and repeated pushing/pulling.

Responsibilities

• Lead the shift, manage crew, and ensure great guest experience.
• Assign tasks, set expectations, and coach team members.
• Monitor service quality, safety, and cleanliness throughout the shift.
• Control labor and food costs while upholding brand standards.
• Support training and reinforcement of procedures and policies.
• Report equipment issues and opportunities to the General Manager.

Skills

Fluent English

Math skills

Writing skills

Guest focus

Results orientation

Problem solving

Team building

Physical endurance

Physical capacity

Job description

Quality Brand Group LLC, a Dunkin' franchisee, is seeking a Shift Leader to oversee crew and operations during assigned shifts. You will ensure product quality and deliver a friendly guest experience while leading the team and maintaining store standards.

The role requires leadership with coaching, task assignment, and real-time problem solving to meet guest expectations, safety, and cleanliness targets.