Shift Leader: Lead, Train & Elevate Customer Experience

MINISO; Phoenix (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

MINISO in Phoenix, AZ is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering outstanding customer service. This role drives KPIs, upholds store standards, and handles tasks from cashiering to shipment processing, while promoting the store's membership program to build customer loyalty.

The successful candidate will lead by example, develop staff, manage front-end transactions, merchandising, cash handling, opening/closing, and loss

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 1+ years of experience as a keyholder, supervisor, or shift leader in retail.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Train and develop sales associates to ensure strong product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensuring the store is recovered and clean and in compliance with safety and operational procedures.
• Be empowered to resolve customer concerns professionally and elevate issues to Store Manager when necessary.
• Support Loss Prevention efforts and ensure adherence to all company policies designed to prevent loss.
• Maintain a professional attitude, demonstrating enthusiasm and sincerity that aligns with MINISO USA’s customer commitment.
• Process sales transactions accurately and efficiently using point-of-sale systems.
• Participate in store promotions and sales events to support overall business objectives.

Skills

Leadership

Training

Customer Service

POS Systems

Cash Handling

Merchandising

Store Operations

Education

High School Diploma

Associate Degree Preferred

Tools

POS Systems

Job description

MINISO in Phoenix, AZ is seeking a Shift Leader to support the Store Manager with daily operations, training associates, and delivering outstanding customer service. This role drives KPIs, upholds store standards, and handles tasks from cashiering to shipment processing, while promoting the store's membership program to build customer loyalty.

The successful candidate will lead by example, develop staff, manage front-end transactions, merchandising, cash handling, opening/closing, and loss