Part-Time Shift Leader: Lead Teams, Elevate Service

MINISO USA; Mesa (AZ); On-site; USD 20,000 - 29,000; Full time

Job summary

MINISO USA in Mesa, AZ is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, and handle cashiering, opening/closing, merchandising, and inventory tasks.

You will promote the store's membership program to build customer loyalty, process transactions accurately at the register, and assist with loss prevention and safety procedures.

Qualifications

• 1+ years of experience as a keyholder, supervisor, or shift leader.
• High school diploma or equivalent; associate degree preferred.
• Basic knowledge of retail operations and POS systems.
• Ability to travel between store locations as needed.

Responsibilities

• Lead by example to drive sales, meet store KPI goals, and exceed customer expectations.
• Assist the store manager in training and developing sales associates on product knowledge and customer engagement on the sales floor & at the register.
• Help support daily operations, including replenishment, fronting, store maintenance, cash handling, and merchandising.
• Maintain store appearance, ensure proper stock levels, and implement visual merchandising updates.
• Open and close the store, ensure the store is recovered and clean and in compliance with safety and operational procedures.

Skills

Leadership

Customer service

POS systems

Multitasking

Interpersonal skills

Education

High school diploma

Associate degree preferred

Tools

POS software

Job description

MINISO USA in Mesa, AZ is seeking a Shift Leader to support the Store Manager with daily store operations, training associates, and delivering exceptional customer service. You will help drive KPIs, maintain store standards, and handle cashiering, opening/closing, merchandising, and inventory tasks.

You will promote the store's membership program to build customer loyalty, process transactions accurately at the register, and assist with loss prevention and safety procedures.