Shift Leader: Lead the Team & Delight Guests

Bagel Brands; Pinehurst (ID); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Caribou Coffee is seeking a Shift Leader to oversee store operations in collaboration with the General Manager or Assistant GM. You will ensure the team understands goals, expectations, products, cleanliness, and guest connections during shifts.

Responsibilities include leading shifts, coaching team members, maintaining SOPs and quality standards, and driving guest satisfaction while ensuring a positive, inclusive work environment.

Formación

• At least 1 year of leadership, restaurant, retail or customer service experience required, or properly trained and approved by Caribou Coffee to take responsibility as a Shift Leader
• Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age
• Preferred: High school diploma or GED equivalent
• A valid driver's license and reliable transportation

Responsabilidades

• Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen
• Demonstrates mastery of the DOING of Team Member with ease, enthusiasm and excellence
• Takes ownership for their impact on other people and actively manages how they show up
• Demonstrates confidence and owns the decision-making responsibility of being the Manager on Duty
• Is resilient under pressure and brings a being of calm in critical moments
• Brings joyfulness to leading the team, serving guests and being a community member
• Seeks to create an inclusive and inspiring culture on every shift with every team member

Conocimientos

Leadership experience

Customer service

Communication

Educación

High school diploma or GED

Descripción del empleo

Caribou Coffee is seeking a Shift Leader to oversee store operations in collaboration with the General Manager or Assistant GM. You will ensure the team understands goals, expectations, products, cleanliness, and guest connections during shifts.

Responsibilities include leading shifts, coaching team members, maintaining SOPs and quality standards, and driving guest satisfaction while ensuring a positive, inclusive work environment.