Shift Leader: Drive Team Excellence & Guest Joy

Coffee and Bagel Brands; Circle Pines (MN); On-site; USD 17,908 - 28,929; Full time

Job summary

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure a clear understanding of goals, expectations, and guest connections during the shift.

Responsibilities include leading shifts for team engagement, driving sales, maintaining SOPs, and coaching team members to deliver outstanding guest experiences while upholding Caribou's values.

Qualifications

• Minimum 1 year of leadership, restaurant, retail or customer service experience.
• Age 18 or older.
• Ability to work early mornings, evenings, some holidays and/or weekends.

Responsibilities

• Lead shifts with focus on team engagement and guest satisfaction.
• Ensure SOPs and quality standards are followed.
• Coordinate daily store operations and communicate priorities.
• Coach and develop team members for growth and performance.

Skills

Leadership experience

Customer service

Team collaboration

Communication skills

Education

High school diploma or GED

Job description

Caribou Coffee is seeking a Shift Leader to guide store operations in partnership with the General Manager or Assistant GM. You will ensure a clear understanding of goals, expectations, and guest connections during the shift.

Responsibilities include leading shifts for team engagement, driving sales, maintaining SOPs, and coaching team members to deliver outstanding guest experiences while upholding Caribou's values.