Shift Leader - Lead Teams, Deliver Top Guest Service

Dunkin' Donuts; Arkansas; On-site; USD 17,000 - 22,000; Part time

Job summary

Dunkin' is hiring a Shift Leader to guide and inspire the team during peak hours, ensuring guest satisfaction and upholding brand standards.

You’ll lead by example, help prep food, manage inventory, train crew, and step in for the manager when needed. Must be 18+, fluent in English, and able to work early mornings, weekends, and holidays. Join a fast-paced Dunkin' location and help deliver great coffee and service to every guest.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership

Customer service

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Job description

Dunkin' is hiring a Shift Leader to guide and inspire the team during peak hours, ensuring guest satisfaction and upholding brand standards.

You’ll lead by example, help prep food, manage inventory, train crew, and step in for the manager when needed. Must be 18+, fluent in English, and able to work early mornings, weekends, and holidays. Join a fast-paced Dunkin' location and help deliver great coffee and service to every guest.