Shift Leader: Guide Fast-Paced Service & Team

Everyday Coffee Company; Macedon (NY); On-site; USD 21,000 - 25,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach team members and uphold brand standards during shifts. You will guide daily operations, assign tasks, and provide feedback to maintain guest satisfaction.

Ideal candidates will have leadership experience in hospitality, basic computer skills, and fluency in English. This full-time role emphasizes teamwork, accuracy, and guest focus in a fast-paced environment.

Qualifications

• Must be at least 18 years old.
• HS Diploma or GED preferred.
• Basic computer skills.
• Fluent in spoken and written English or the local language.
• Previous leadership experience in retail, restaurant or hospitality.
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls.
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members with timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Oversee franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare them for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach team to do the same.
• Handle customer complaints, conflicts, and emergencies, resolve issues and maintain reputation.
• Manage cash over/short and adherence to cash franchisee policies.
• Monitor attendance, punctuality, and policy adherence.

Skills

Leadership

Customer service

Communication

Problem solving

Team motivation

Education

HS Diploma or GED

Job description

Dunkin' is seeking a Shift Leader to coach team members and uphold brand standards during shifts. You will guide daily operations, assign tasks, and provide feedback to maintain guest satisfaction.

Ideal candidates will have leadership experience in hospitality, basic computer skills, and fluency in English. This full-time role emphasizes teamwork, accuracy, and guest focus in a fast-paced environment.