Shift Leader: Lead Team, Coffee & Guest Experience

Dunkin' Donuts; Prairie du Chien (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in the United States is seeking a Shift Leader to guide the team on a fast-paced store floor. You’ll lead by example, prep and manage operations, and ensure guest satisfaction while upholding brand standards.

Responsibilities include coaching crew, handling cash, maintaining cleanliness, and stepping in for the manager when needed. Must be 18+, fluent in English, and able to work early mornings, weekends, and holidays.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus).
• Positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• Team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top‑notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership

Communication

Multitasking

Positive attitude

Team player

English fluency

Job description

Dunkin' Donuts in the United States is seeking a Shift Leader to guide the team on a fast-paced store floor. You’ll lead by example, prep and manage operations, and ensure guest satisfaction while upholding brand standards.

Responsibilities include coaching crew, handling cash, maintaining cleanliness, and stepping in for the manager when needed. Must be 18+, fluent in English, and able to work early mornings, weekends, and holidays.