Shift Leader – Guest Service & Team Coach

Dunkin' Donuts

Mauston (WI)

On-site

USD 17,000 - 25,000

Full time

5 days ago

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Job summary

Dunkin' Donuts is seeking a Shift Leader to guide teams, deliver consistent guest service, and support store operations. You’ll lead by example, coach crew members, manage inventory, and uphold Food Safety and brand standards in a fast-paced environment.

Expect to work flexible hours including early mornings, weekends, and holidays; you’ll be fluent in English and eligible to work in the U.S. A positive attitude and strong communication are essential to keep guests happy and store running

Qualifications

Previous experience in food service or retail (leadership experience is a plus!).
A positive attitude and strong communication skills.
Ability to multitask and stay cool under pressure.
Willingness to work flexible hours, including early mornings, weekends, and holidays.
A team-first mindset and a passion for great coffee and customer service.
Must be at least 18 years of age.
You’re fluent in English and eligible to work in the U.S.

Responsibilities

Lead by example and support your team in delivering top-notch guest service.
Keep operations running smoothly - prepping food, managing inventory, or handling cash.
Train and coach crew members to be their best.
Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
Step in for the manager when needed, help make key decisions.