Shift Leader: Lead Team, Serve Guests, Drive Ops

Dunkin' Donuts; Appleton (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' is hiring Shift Leaders to help run fast-paced Dunkin' shops in the United States. You will lead teams, deliver top-notch guest service, and ensure smooth daily operations.

Responsibilities include training crew, managing inventory and cash, maintaining cleanliness and safety, and stepping in for management when needed. You must be 18+ and fluent in English, with a passion for great coffee.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team-first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

Skills

Leadership

Communication skills

Multitasking

Flexibility

Team leadership

Job description

Dunkin' is hiring Shift Leaders to help run fast-paced Dunkin' shops in the United States. You will lead teams, deliver top-notch guest service, and ensure smooth daily operations.

Responsibilities include training crew, managing inventory and cash, maintaining cleanliness and safety, and stepping in for management when needed. You must be 18+ and fluent in English, with a passion for great coffee.