Shift Leader - Flexible Hours & Fast-Paced Coffee

Dunkin' Donuts; Madison (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to guide a fast-paced team, deliver outstanding guest service, and uphold brand standards. You’ll lead by example, help prep food, manage inventory, and coach crew members in a high-energy Dunkin’ environment.

You must be 18+, fluent in English, and eligible to work in the U.S. Flexible hours including early mornings, weekends, and holidays are required to align with store needs.

Qualifications

• Previous experience in food service or retail (leadership experience is a plus!).
• A positive attitude and strong communication skills.
• Ability to multitask and stay cool under pressure.
• Willingness to work flexible hours, including early mornings, weekends, and holidays.
• A team‑first mindset and a passion for great coffee and customer service.
• Must be at least 18 years of age.
• You’re fluent in English and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top‑notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Communication skills

Multitask

Flexible hours

Team-first mindset

English fluency

Work eligibility in US

Job description

Dunkin' Donuts is seeking a Shift Leader to guide a fast-paced team, deliver outstanding guest service, and uphold brand standards. You’ll lead by example, help prep food, manage inventory, and coach crew members in a high-energy Dunkin’ environment.

You must be 18+, fluent in English, and eligible to work in the U.S. Flexible hours including early mornings, weekends, and holidays are required to align with store needs.