Shift Leader - Fast-Paced Coffee Team Lead

Dunkin' Donuts; Green Bay (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin’ is hiring a Shift Leader to help run daily operations, lead team members, and deliver excellent guest service. You’ll assist with food prep, inventory, and cash handling while modeling professionalism and brand standards.

This role demands a positive attitude, strong communication, and the ability to adapt to a fast-paced environment. Responsibilities include coaching crew, maintaining cleanliness and safety, and stepping in for the manager when needed.

Qualifications

• Experience leading teams in food service or retail.
• Strong communication and a positive attitude.
• Ability to multitask and stay calm under pressure.
• Willingness to work early mornings, weekends, and holidays.
• Team-first mindset and passion for coffee and customer service.
• Must be at least 18 and eligible to work in the U.S.

Responsibilities

• Lead by example and support your team in delivering top-notch guest service.
• Keep operations running smoothly - prepping food, managing inventory, or handling cash.
• Train and coach crew members to be their best.
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards.
• Step in for the manager when needed, help make key decisions.

Skills

Leadership experience

Communication skills

Multitasking under pressure

Flexible hours

Team-first mindset

English fluency & work eligibility

Job description

Dunkin’ is hiring a Shift Leader to help run daily operations, lead team members, and deliver excellent guest service. You’ll assist with food prep, inventory, and cash handling while modeling professionalism and brand standards.

This role demands a positive attitude, strong communication, and the ability to adapt to a fast-paced environment. Responsibilities include coaching crew, maintaining cleanliness and safety, and stepping in for the manager when needed.