Shift Leader: Lead Teams, Deliver Sub Above Experiences

18023 Jersey Mike's Fife; Fife (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Team member discounts

Leadership development and hands‑on培训

Opportunities for advancement

Job summary

Jersey Mike's in Washington is seeking a Shift Leader to help run daily restaurant operations, lead the team by example, and deliver a great guest experience. You will coach crew members, train new hires, maintain food safety, open and close shifts, and support the General Manager in achieving high standards.

If you have prior food service or customer service experience, strong leadership, and a positive attitude, we'd love to meet you.

Qualifications

• Has prior restaurant, food service, or customer service experience.
• Leads by example with a positive attitude and strong work ethic.
• Enjoys coaching and developing others.

Responsibilities

• Leading the team during assigned shifts by setting the example through positive leadership and exceptional customer service
• Delivering an outstanding guest experience while ensuring every customer receives a "Sub Above" experience
• Preparing fresh, high-quality subs and ensuring food is made according to Jersey Mike's standards
• Coaching, supporting, and motivating Crew Members throughout each shift
• Assisting with training and onboarding new team members
• Maintaining a clean, organized, and food-safe restaurant environment
• Monitoring food quality, cleanliness, and operational standards
• Managing shift execution, including opening and closing responsibilities
• Assisting with inventory, product rotation, and minimizing food waste
• Handling customer questions and resolving concerns professionally
• Supporting the General Manager and Assistant Manager with daily restaurant operations

Skills

Leadership

Customer service

Coaching

Team leadership

Communication

Problem solving

Job description

Jersey Mike's in Washington is seeking a Shift Leader to help run daily restaurant operations, lead the team by example, and deliver a great guest experience. You will coach crew members, train new hires, maintain food safety, open and close shifts, and support the General Manager in achieving high standards.

If you have prior food service or customer service experience, strong leadership, and a positive attitude, we'd love to meet you.