Shift Leader: Lead Sub Shop Team & Guest Experience

Jersey Mike's Mentor East; Mentor (OH); On-site; USD 27,000 - 36,000; Full time

Job summary

Jersey Mike's Subs is seeking a Shift Leader to support the management team in running a Jersey Mike's location. Responsibilities include coaching staff for top-notch customer service, producing high-quality food, and delivering the Jersey Mike’s experience while handling cash and following training programs.

The role emphasizes developing others, enforcing policies, and participating in local marketing initiatives to build sales and maintain cleanliness and sanitation.

Qualifications

• High school degree or equivalent
• 1 year QSR experience preferred
• Serve Safe Certification - Food Handler
• Must have reliable transportation

Responsibilities

• Coaching the staff to deliver amazing customer service
• Producing high quality food
• Delivering the Jersey Mike’s experience
• Cash handling
• Following the Learning Management System Training Program
• Developing others for career growth
• Enforcing policies and procedures
• Participating in local and national marketing initiatives
• Building sales
• Maintaining the cleanliness and proper sanitation practices in the establishment
• Being certified in all four positions of the restaurant
• Effective communication
• Having a sense of urgency

Skills

Customer service

Leadership

Communication

Multitasking

Cash handling

Food safety

Education

High school degree or equivalent

Job description

Jersey Mike's Subs is seeking a Shift Leader to support the management team in running a Jersey Mike's location. Responsibilities include coaching staff for top-notch customer service, producing high-quality food, and delivering the Jersey Mike’s experience while handling cash and following training programs.

The role emphasizes developing others, enforcing policies, and participating in local marketing initiatives to build sales and maintain cleanliness and sanitation.