Shift Leader: Lead Team & Elevate Guest Experience

Dunkin' Donuts; Rockwall (TX); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee daily operations, guest experience, and crew performance on your assigned shift in Texas. You will lead crew, assign roles, uphold food safety and brand standards, monitor costs, and train team members.

This is a full-time, on-site role focused on delivering a friendly, efficient guest experience. Qualifications include fluent English, basic math and writing skills, prior supervisory experience, and a passion

Qualifications

• Must be able to fluently speak/read English
• Math and writing skills
• Restaurant, retail, or supervisory experience preferred
• Guest focus – anticipate and understand guests’ needs and exceed expectations
• Passion for results – set compelling targets and deliver on commitments
• Problem solving and decision making – make good decisions
• Building effective teams – place people effectively and celebrate success
• Physically capable of learning and operating standard restaurant equipment

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Direct and coach crew members during shift with feedback and recognition.
• Deploy team members to meet guests’ needs and service standards.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Monitor and ensure quality, service, and cleanliness standards are met during shift.
• Follow systems to control labor and food costs and cash during shift.

Skills

Fluent English

Math skills

Writing skills

Supervisory experience

Guest focus

Results orientation

Problem solving

Team leadership

Physical ability

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, is seeking a Shift Leader to oversee daily operations, guest experience, and crew performance on your assigned shift in Texas. You will lead crew, assign roles, uphold food safety and brand standards, monitor costs, and train team members.

This is a full-time, on-site role focused on delivering a friendly, efficient guest experience. Qualifications include fluent English, basic math and writing skills, prior supervisory experience, and a passion