Shift Leader: Drive Team Excellence & Guest Service

Dunkin'; Mission (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' in Mission, Texas is seeking a Shift Leader to coach team members, ensure brand standards, and deliver great guest service throughout the shift. You will assign tasks, set goals, and provide timely feedback to keep operations running smoothly.

This role supports the Restaurant Manager and requires basic computer skills, English fluency, and prior leadership experience. Responsibilities include supervising food and beverage prep, managing inventory, scheduling staff, handling cash

Qualifications

• Basic computer skills are required and must be used to operate point-of-sale and scheduling systems.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and ensuring brand standards.
• Communicate shift priorities, goals and results; coach team members with timely feedback.
• Oversee franchisee safety, security and profitability policies during the shift.
• Coordinate training and prepare the next Shift Leader for upcoming operations.
• Manage inventory and shift scheduling; handle cash over/short according to policies.
• Provide great guest service and motivate staff during the shift.

Skills

Leadership experience

English fluency

Basic computer skills

Job description

Dunkin' in Mission, Texas is seeking a Shift Leader to coach team members, ensure brand standards, and deliver great guest service throughout the shift. You will assign tasks, set goals, and provide timely feedback to keep operations running smoothly.

This role supports the Restaurant Manager and requires basic computer skills, English fluency, and prior leadership experience. Responsibilities include supervising food and beverage prep, managing inventory, scheduling staff, handling cash