Shift Leader - Lead an Energetic Team, Delight Guests

Quality Brand Group; Lavon (TX, NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Quality Brand Group LLC is hiring a Shift Leader to manage shift operations for our Dunkin’ locations in Texas. You will lead Crew Members, ensure product quality, and deliver a memorable guest experience while maintaining company standards and safety protocols.

The role emphasizes leadership, coaching, and the ability to balance speed with accuracy in a fast-paced restaurant environment. A strong commitment to guest satisfaction and teamwork is essential.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills required.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus – anticipate and understand guests’ needs and exceed expectations.
• Passion for results – set targets and deliver on commitments.
• Problem solving and decision making – make good decisions based on analysis.
• Building effective teams – place people in right roles and celebrate success as a team.
• Must be physically able to learn to operate standard restaurant equipment.
• Ability to lift 30–50 pounds and perform associated physical tasks.

Responsibilities

• Oversee shift operations to deliver great guest experiences.
• Lead and coach Crew Members, assign roles, set expectations, and provide feedback.
• Ensure product preparation meets operational and quality standards.
• Monitor labor, food costs, and safety practices during shifts.
• Uphold brand standards, training procedures, and store policies.
• Respond to guest needs with urgency and maintain a clean, safe environment.

Skills

Fluent English

Math and writing

Supervisory experience

Guest focus

Results oriented

Problem solving

Team building

Physical ability

Lifting 30-50 lbs

Job description

Quality Brand Group LLC is hiring a Shift Leader to manage shift operations for our Dunkin’ locations in Texas. You will lead Crew Members, ensure product quality, and deliver a memorable guest experience while maintaining company standards and safety protocols.

The role emphasizes leadership, coaching, and the ability to balance speed with accuracy in a fast-paced restaurant environment. A strong commitment to guest satisfaction and teamwork is essential.