Shift Leader: Guest Experience & Team Coach

Quality Brand Group; Euless (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader in Texas to lead crew and ensure a great guest experience during each shift. You will oversee product preparation to meet standards and manage service quality.

You will provide leadership, direction, and coaching to Crew Members, assign roles, and drive performance while maintaining safety and cleanliness. Training and cost controls are part of the role.

Qualifications

• Must fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Be physically and mentally capable of learning to operate standard restaurant equipment (minimum age requirements may apply).
• This position requires one to lift 30 to 50 pounds and also requires you to use motion that entails pushing, pulling, stretching and continuous bilateral use of fingers and wrists.

Responsibilities

• Arrive in a timely manner to prepare for your scheduled shift.
• Demonstrate respect and dignity in dealing with others including team members and guests.
• Follow the communication guideline established in your store.
• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests’ needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Drive sense of urgency through Crew Members to satisfy guests’ needs and resolve problems.

Skills

Fluent English

Math & Writing

Supervisory experience

Guest focus

Results oriented

Problem solving

Team leadership

Physical stamina

Job description

Quality Brand Group LLC, a Dunkin' franchisee, seeks a Shift Leader in Texas to lead crew and ensure a great guest experience during each shift. You will oversee product preparation to meet standards and manage service quality.

You will provide leadership, direction, and coaching to Crew Members, assign roles, and drive performance while maintaining safety and cleanliness. Training and cost controls are part of the role.