Shift Leader — Lead Guest Experience & Team

Quality Brand Group; Rock Wall (NM); On-site; USD 19,000 - 28,000; Full time

Job summary

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, seeks a Shift Leader to supervise the store team and ensure a great guest experience during the assigned shift. You will lead crew, monitor operations, and help uphold food safety and brand standards.

Responsibilities include coaching, assigning duties, and driving performance while maintaining a positive team environment and adherence to company policies.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills expected for daily tasks.
• Restaurant, retail, or supervisory experience preferred.
• Guest focus: anticipate and meet guest needs.
• Results orientation: set targets and deliver on commitments.
• Problem solving and decision making based on analysis and judgment.
• Building effective teams by placing people in roles and recognizing success.
• Physically capable of learning to operate standard restaurant equipment.

Responsibilities

• Manage processes and people to deliver great guest experiences during the shift.
• Oversee product preparation and quality standards for service.
• Provide leadership, direction, and coaching to crew members on shift.
• Assign crew positions, communicate goals, and monitor performance.
• Control labor and food costs while ensuring cleanliness and safety.

Skills

English fluency

Math skills

Writing skills

Guest focus

Results orientation

Problem solving

Team building

Physical stamina

Job description

Quality Brand Group LLC, a multi-store Dunkin’ franchisee, seeks a Shift Leader to supervise the store team and ensure a great guest experience during the assigned shift. You will lead crew, monitor operations, and help uphold food safety and brand standards.

Responsibilities include coaching, assigning duties, and driving performance while maintaining a positive team environment and adherence to company policies.