Shift Leader: Guest Experience Coach

Quality Brand Group; Plano (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to oversee shift operations, drive guest satisfaction, and coach crew members. You will ensure product quality, manage staffing, and uphold safety and cleanliness standards across the store.

The role requires leadership, effective communication, and the ability to work in a fast-paced environment. Training and growth opportunities are available within a supportive team.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Restaurant, retail, or supervisory experience preferred.
• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.
• Problem Solving and Decision Making – make good decisions based on analysis, experience and judgment.
• Building Effective Teams – get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Responsibilities

• Manage shift processes and people to deliver a great guest experience.
• Oversee product preparation to meet quality standards.
• Coach crew members throughout the shift and provide timely feedback.
• Assign roles, set shift expectations and monitor performance.
• Control labor costs and cash handling within shift procedures.

Skills

English fluency

Math skills

Written communication

Supervisory experience

Guest focus

Team leadership

Physical ability

Job description

Quality Brand Group LLC, a franchisee of Dunkin’, seeks a Shift Leader to oversee shift operations, drive guest satisfaction, and coach crew members. You will ensure product quality, manage staffing, and uphold safety and cleanliness standards across the store.

The role requires leadership, effective communication, and the ability to work in a fast-paced environment. Training and growth opportunities are available within a supportive team.